Dear guests,
Hello and welcome to our home!
We’re so happy you chose our property for your vacation.
Before you settle in and get comfortable, we would like to make you aware of the House Rules in place at our vacation rental. Understanding and complying with our house rules will make for a comfortable and fun stay for everybody!
Please read each of the rules carefully in order to avoid any danger or deductions from your security deposit upon check-out.
• Please treat our house with the same respect as you would your own home. We’ve put a lot of effort into making this into a lovely space to be enjoyed by our guests.
• Be sure to maintain a good level of cleanliness throughout your stay, this will make it much easier when check-out time comes!
• In case of any accidental damage, we’ll look into the issue internally to decide if and how much the deduction or repair cost will be.
• We hope you have lots of laughter and fun times during your vacation! However, we’d really appreciate it if you’re mindful and keep noise to a minimum during night-time hours.
• Please ensure you read and fully understand the house rules at the beginning of your stay. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.
• Have fun! This is your vacation time and we hope you make the most of our home, its amenities and your opportunity to relax and visit the surrounding area.
1. General rules
Information and special rules on specific parts of the house are written below, so you can easily understand where things are located and how to use them safely.
• Cleanliness is a priority, so please remove shoes before entering the kitchen.
• You will find the electric panel outside the apartment in the box right next to the front door. Please only open it in the unlikely case of a power outage.
• Open windows can attract burglars. Please ensure all windows are closed before you leave the building.
2. House rules related to smoking
Our vacation rental is a smoke-free zone inside. This is important to us in order to keep our property in the best condition possible. Guests can only smoke outside of the house.
• Smoking is not allowed anywhere inside the property.
• Guests can only smoke outdoors on the street.
• Please do not throw cigarette butts onto the street. You should instead dispose of them in the ashtrays provided by the city ("48er Blech" trashcans). Failure to do so will result in a deduction from the security deposit.
• Discovering guests have been smoking inside the property will also result in loss of the security deposit.
3. House rules related to noise and neighbourhood
Just like our vacation rental, our neighbourhood is important to us. Most of the residents live here full-time, though there may be some other short-term guests staying occasionally.
Please be sure to respect the community and try to keep noise levels to a minimum, especially after dark. By respecting the people and property around, your vacation will be more enjoyable.
• Please try to avoid making any loud noise between 10pm and 7 am to allow neighbours a peaceful night’s sleep.
• If any neighbouring residents report excessive noise or unruly behaviour, we may have to evict you from our property and terminate the vacation rental agreement. This could result in loss of security deposit and rental amount.
• In case of any disputes or neighbour complaints, it’s your duty to notify us as soon as reasonably practicable.
• There are designated recycling and trash disposal areas. Please refrain from throwing any trash, such as bottle caps or cigarette butts into neighbouring properties.
4. House rules related to children and safety
We try to keep our vacation rental as child-friendly as possible. That said, parents always have the final responsibility of ensuring their children’s safety at all times. If you find anything to be unsafe or that requires revision at our property, please contact us at your earliest convenience so we can address the issue. To maintain our property kid-friendly, we ask that you:
• Never leave children unsupervised at our property without any adults.
• Our vacation rental is not suitable for children under the age of 6.
• Guests are fully responsible for the safety and security of their children at all times, as well as any disturbance caused to other residents in the neighbourhood.
5. House rules related to friends and visitors
We want you to enjoy your vacation and time at our home to the maximum, but we do have to set some restrictions on visitor numbers for safety reasons. As part of our vacation rental agreement, we need the names and details of each member of your travelling party. In addition, please respect the maximum visitors and rules regarding visitors as set out below.
• Guests are allowed a maximum of 1 visitors at any time during their stay.
• Guests are responsible for ensuring that any visitors comply with these House Rules.
• Any additional overnight visitors must be approved in advance and are subject to an additional fee as noted in our rates.
• Parties and large gatherings of any kind are strictly prohibited at our home. Any small gathering must comply with our other house rules regarding noise, the neighbourhood and visitor numbers.
• Guests are to allow homeowner or service access to the property for purposes of repair and inspection. The homeowner will exercise this right of access in a reasonable manner and advise beforehand where possible.
6. House rules related to the kitchen
No doubt one of the biggest advantages of staying in our vacation rentals is our fully furnished kitchen. It’s perfect for rustling up tasty breakfasts, leisurely lunches and delicious dinners for all the family to enjoy.
Please treat our kitchen with the love and respect you would your own to keep it in great condition for other guests.
• Please be sure to ventilate the kitchen while and after cooking anything that could leave a strong smell behind.
• Be careful not to wash food remains down the drain. Please throw any kitchen scraps into the container under the heater.
• To help the environment, please only switch on the dishwasher when it’s full and use the program number 5.
• To simplify the inventory process, please return any kitchen items back to where you originally found them.
• Kitchen cleaning products are right at the sink.
7. House rules related to appliances and utilities
You’ll find all the electrical appliances you need for a comfortable stay at our home. Please use them responsibly and ask other members of your party to do the same. This means adhering to the few rules we outline below.
• Please only use the washer during daytime hours between 9 am and 8 pm. This will help reduce disruption to neighbouring properties to a minimum.
• Please do not overload or underload the washer. Be sure to separate colours and whites, and wash on a low temperature (40°C) where possible.
• The optimum temperature for the thermostat is 21.5°C in winter (for heating).
• Please make sure you switch off lights, fans or any other small electrical appliances when you go out. The same applies to the heating – we’re an eco-friendly home!
• In the unlikely case of a power outage, please call us before touching the control panel.
• No compensation will be given for any temporary outage of electricity, gas, water or internet service.
8. House rules related to parking and vehicles
You can park your car in the district Floridsdorf for free. But be aware that you might need some time to search for a free parking slot. In almost all the other districts you have to pay for parking, that’s why we advise you to use the public transport system in Vienna, if you want to go into the city. You cannot afford the parking rates in the first district, believe me!
• In case you or a member of your party has to park on the street, please be conscientious and do not block access to other properties.
9. House rules related to garbage and recycling
We like to do our bit for the environment and we ask that our guests do the same! There are clearly labelled containers for separating and recycling different materials under the sink. The regular trash can for non-recyclables (residual waste) you will find on the opposite site under the heating inside a cupboard.
• Please dispose of garbage and recycling in the proper containers.
• Please take residual and organic waste to the trash cans in the backyard. Other garbage like glass, paper, metal or plastic goes under the sink into the labelled containers.
• Please do not flush any sanitary products down the toilet. We provide a bin for this in the bathroom.
• Any food waste (processed) should go into the residual waste recycling bin.
10. House rules related to security
While we have taken the necessary measures to make our vacation rental safe for incoming guests, you also have a role to play in ensuring the safety and security of your party. There are actions you can follow to keep the house secure during your stay.
• Any time guests leave the vacation rental, it is their responsibility to ensure all windows and doors are closed and locked to maintain security and prevent rain and water damage.
• We are not responsible for the loss of any personal belongings or valuables. In case you misplace something in the house, please let us know so we can look out for the item during the changeover and vacation rental cleaning.
• Parents must not leave children unattended at any time. Any guest injuries sustained inside the house are not covered by our insurance.
11. House rules related to damages and breakages
While we know our guests won’t intentionally break anything at our vacation rental, we understand accidents can happen sometimes. Here is what you need to know about accidental damages or breakages during your stay.
• Always report any accidental damages or breakages in a timely manner, especially before check-out.
• Please do not move any furniture from one room to another without agreeing to it with us first.
• In case any damage to the property or its appliances is not covered by our insurance, the guest will pay for the repair costs from the security deposit.
12. Other house rules
• Pets are strictly prohibited at our home!
• The backyard cannot be used for having a barbecue!
Compliance and final agreement
We’ve set out these house rules so that every guest visiting our property has a safe, secure and most importantly, fun stay at our place. Compliance with these rules is essential for every member of the travelling party. We hope you have a great time and find everything you need at
our home.
• Breach of any of these house rules is a breach of the terms and conditions of occupancy, as per the rental agreement you have signed.
• We reserve the right to evict any guests or visitors from the property who refuse to follow these house rules.
• In any case, please use common sense while staying in our house. If you’re unsure about any of the house rules and require further clarification, please give us a call.
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